Refund Policy

This Refund Policy outlines the terms under which CommiFlow (“we,” “us,” or “our”) provides refunds for subscription payments. We are committed to fair practices and want to ensure you are satisfied with our Service.

1Free Trial

All new accounts begin with a 14-day free trial:

• No credit card is required to start your trial.
• You have full access to the Service within the Trial plan limits (up to 5 carriers, 1 producer, 1 user).
• If you do not subscribe to a paid plan before the trial ends, your account will be restricted — no data is deleted.
• Since no payment is collected during the trial, there is nothing to refund.

2Cancellation Policy

You may cancel your subscription at any time:

• Navigate to Settings → Billing and click “Manage Billing & Invoices” to access the Stripe customer portal.
• Cancel directly through the Stripe portal.
• Your access continues until the end of the current billing period.
• After the billing period ends, your account will revert to a restricted state. Your data is retained for 90 days.

3Refund Eligibility

3.1 Within 7 Days of Payment (Full Refund)

If you are dissatisfied with the Service, you may request a full refund within 7 days of any subscription payment. This applies to:

• Your first subscription payment after the free trial
• Any subsequent monthly renewal payment
• Payments charged after a plan upgrade

3.2 After 7 Days (No Refund)

After the 7-day window, we do not issue refunds for the current billing period. You may still cancel your subscription to prevent future charges, and you will retain access through the end of the billing cycle.

3.3 Plan Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan, the change takes effect at the start of the next billing cycle. We do not issue prorated refunds for the remainder of the current billing period on the higher-tier plan.

4Exceptional Circumstances

We may issue refunds outside the standard 7-day window in the following exceptional circumstances:

• Duplicate Charges: If you were charged twice for the same billing period due to a technical error.
• Extended Service Outage: If the Service experienced a significant, prolonged outage that materially prevented you from using it during a billing period.
• Billing Error: If you were charged an incorrect amount (e.g., charged for a higher plan than you subscribed to).
• Unauthorized Charges: If a charge was made without your authorization (subject to investigation).

5How to Request a Refund

To request a refund, please contact our support team with the following information:

Send your request to: billing@commiflow.com

We will review your request and respond within 3–5 business days. Approved refunds are processed through Stripe and may take an additional 5–10 business days to appear on your statement, depending on your payment provider.

6Non-Refundable Items

The following are not eligible for refunds:

• Subscription payments older than 7 days (except in exceptional circumstances)
• Accounts terminated for violation of our Terms of Service or Acceptable Use policy
• Enterprise plan custom contracts (governed by separate agreements)
• Partial month usage — we do not prorate refunds for partial billing periods

7Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card provider. We are committed to resolving billing disputes quickly and fairly. Filing a chargeback without first contacting us may result in your account being suspended pending investigation.

8Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email. The Refund Policy in effect at the time of your payment applies to that payment.

9Contact Us

For billing questions or refund requests: